prismtraining powered by prismtechnology
A division of Prism Solutions Group www.prismsolutionsgroup.net
Our Training Services
One -2- One Training
When upgrading an IT system there will always be people who need a little more attention. Everyone’s IT skills
differ and that is why at Prism Training we provide one-2-one help for those needing extra support.
You may feel that all your users will benefit from this training style, if that is the case Prism Trainers will be
prepared to deliver.
Group Training
Sometimes users simply need a helping hand, group training is an effective and less time consuming way of
training users. At Prism Training we are happy to provide group training either onsite or at a designated training
centre. However, if individual users feel they need extra support, our trainers will be happy to provide this.
Floor Walk Training
Users often have questions that they do not feel comfortable or do not have the time to call through to IT Support
Desks. Floor Walking can be very effective in these situations and is normally used after One -2- One or Group
Training sessions. In this situation a trainer can be onsite and taking questions on the office floor whilst the IT
team deal with any technical issues.
Material Preparation
Most users will not take in all the information given to them in a training session. This can lead to problems when
the trainer leaves site. Prism Training can provide detailed notes and handouts for users to refer to when needed.
Prism Training also provides FAQ sheets after training sessions, this gives users a good reference area and can
help reduce IT Support calls.
Our Training Services
One -2- One Training
When upgrading an IT system there will always be people who need a little more attention. Everyone’s IT skills
differ and that is why at Prism Training we provide one-2-one help for those needing extra support.
You may feel that all your users will benefit from this training style, if that is the case Prism Trainers will be
prepared to deliver.
Group Training
Sometimes users simply need a helping hand, group training is an effective and less time consuming way of
training users. At Prism Training we are happy to provide group training either onsite or at a designated training
centre. However, if individual users feel they need extra support, our trainers will be happy to provide this.
Floor Walk Training
Users often have questions that they do not feel comfortable or do not have the time to call through to IT Support
Desks. Floor Walking can be very effective in these situations and is normally used after One -2- One or Group
Training sessions. In this situation a trainer can be onsite and taking questions on the office floor whilst the IT
team deal with any technical issues.
Material Preparation
Most users will not take in all the information given to them in a training session. This can lead to problems when
the trainer leaves site. Prism Training can provide detailed notes and handouts for users to refer to when needed.
Prism Training also provides FAQ sheets after training sessions, this gives users a good reference area and can
help reduce IT Support calls.